What an eight percent failure rate actually costs you
An eight percent miss rate sounds like rounding. On five hundred tasks a month it is forty escalations, and each one runs longer than the job it replaced.
Wren Okafor
Eight percent sounds like rounding error. It is not, because accuracy and volume multiply while intuition just adds.
At a hundred tasks a month, eight misses are a nuisance somebody absorbs without noticing. At five hundred, that is forty, a named person’s afternoon every week. At five thousand, it is a hire. Same agent, same accuracy, three completely different operating realities.
Budget for it in the contract
Treat accuracy as a budget you spend, not a score you achieve. Agree the floor, agree where sub-floor work lands, and agree who owns that queue. Every deployment we have run that skipped this step produced the identical argument in month three.