Writing on pricing the miss rate honestly
Notes from pricing, scoping and running agents that other people’s operations now depend on.
The line every agent ROI calculator leaves out
Hours saved times hourly rate is the easy sum. The tasks your agent does not clear are the expensive ones, and almost nobody prices them before the contract gets signed.
Wren Okafor
/
6
min read
What an eight percent failure rate actually costs you
An eight percent miss rate sounds like rounding. On five hundred tasks a month it is forty escalations, and each one runs longer than the job it replaced.
Wren Okafor
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5
min read
Three things to agree before the pilot starts
Most automation pilots pass their demo and quietly die in production. The difference usually comes down to whether anyone agreed in advance what the agent is allowed to get wrong.
Idris Kane
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8
min read